Position Overview

The General Manager is responsible for leading all aspects of daily operations at The Dog Stop, ensuring exceptional care for dogs, outstanding service for pet parents, and strong business performance. This role combines operational leadership, team development, customer experience, and financial accountability to drive a safe, clean, and welcoming environment.

Key Responsibilities

Operations Management

1. Oversee day-to-day operations including daycare, boarding, grooming, and retail

2. Ensure the health, safety, and well-being of all dogs in our care

3. Maintain facility cleanliness and compliance with company standards and local regulations

4. Manage scheduling, capacity, and workflow to maximize efficiency and service quality

Team Leadership & Development

1. Recruit, hire, train, and develop a high-performing team

2. Foster a positive, accountable, and team-oriented culture

3. Provide ongoing coaching, feedback, and performance management

4. Lead by example in professionalism, work ethic, and care standards

Customer Experience

1. Deliver exceptional, relationship-driven service to pet parents

2. Resolve customer concerns promptly and professionally

3. Build strong community relationships and encourage repeat business

Financial Performance

1. Manage P&L responsibilities, including revenue growth and expense control

2. Monitor key performance metrics and implement improvements

3. Drive sales across all services and retail offerings

4. Support local marketing initiatives and community outreach efforts

Compliance & Safety

1. Ensure adherence to all safety protocols and animal care standards

2. Maintain accurate records and reporting

3. Enforce company policies and procedures consistently

Qualifications

1. 3–5+ years of management experience (pet care, retail, hospitality, or service industry preferred)

2. Strong leadership, communication, and organizational skills

3. Proven ability to manage teams and drive business results

4. Comfortable with a fast-paced, hands-on environment

5. Passion for dogs and commitment to animal welfare

Preferred Qualifications

1. Experience in pet care, kennel management, or veterinary environments

2. P&L management experience

3. Customer service leadership experience

4. Knowledge of dog behavior and handling

Work Environment

1. Active, hands-on role requiring time on your feet

2. Exposure to dogs of all sizes, breeds, and temperaments

3. May require weekends, holidays, and flexible scheduling

What Success Looks Like

1. A safe, happy, and well-cared-for dog population

2. A highly engaged, accountable, and well-trained team

3. Strong customer satisfaction and loyalty

4. Consistent achievement of revenue and operational goals